It is safe to say that our industry is in a time of challenging transition. It is difficult to define next moves to do the right thing. There is one definite that we all are aware of : many times new vehicles need a pre and post scan and re- calibration to facilitate a safe repair. We have more questions than answers at this time.
A Step In The Right Direction
ICRA Member Precision Collision in Manchester, Iowa is doing the right thing for his customers. They were in a disagreement with IMT Insurance regarding payment of this new process. The discussion was at an impasse. The ICRA found out about this situation through a detailed story in Repairer Drive News, the Society of Collision Repair Specialist daily news feed.
We contacted Mark Jaeger and Jeff Domeyer at Precision Collision and talked about next steps. Scott Wieser, ICRA Government Affairs, became very involved with this story. Weiser met with the Iowa Department of Insurance and was told they could not act on this. (We hear that often from them) At that time, Scott called Jim Todd, Claims Manager at IMT Insurance and requested a meeting.
Mr. Todd was very receptive and the meeting was set up with IMT and the Iowa Collision Repair Association. This was the second industry meeting as they had already met with Precision Collision.
It was a candid meeting with honest discussion regarding the challenges that this entire industry faces. The end result is we will continue dialog with IMT Insurance and on June 1st, IMT issued an updated memo regarding their policy on “Vehicle Health Diagnostic Scans For Collision Repairs”.
This is moving forward. It isn’t exactly what shops may be looking for, however, it is progress. We thank IMT Insurance for the meeting and the opening to continue dialog.
What is apparent is the near future is a BIG Challenge and question mark for collision repairers, consumers and the insurance industry. There is NO easy answer. However, there is no debate about what needs to be done. These cars HAVE to be diagnosed and repaired properly. We will continue to work through these issues one at a time. The ICRA is looking forward to becoming more engaged with this process and meet with more insurance companies. BIG topics we need to pay attention to: Repairer Recommended Procedures, OE Position Statements, Scan, Calibration, New Materials, New Equipment OE Parts , Used and A/M parts and so much more.
If you have something to say, or want to be involved -CALL. Don’t be alone out there.
Please contact Janet Chaney cell 480-720-2565 email: firstname.lastname@example.org
Here are some relevant important tools to use in your daily business.
· OEM 1 stop – Manufacturer Recommended Repair Procedures and Current Position Statemen
· Mitchell Clarifies Labor Hour Times for Diagnostic Scanning
DEG – Database Enhancement Gateway – File an inquiry for database resolution